We make our customers a priority. That's why we're committed to doing everything we can to ensure you're 100% satisfied with your Noka Matcha experience! A problem? A doubt? A question? Don't hesitate to contact our Customer Service team, who will be happy to help you.
A union between France and Japan, Nōka Matcha is a French brand born under the Marseille sun.
Our exceptional matcha is grown and harvested in Japan, between Nagasaki and Kagoshima . It is cultivated by family farmers with traditional know-how, to offer you a unique tasting experience.
In Japan, tea is generally produced from several selected varieties of tea plants (cultivars).
A single cultivar is a tea that is produced using only one cultivar . Similarly, a single origin tea comes from a single growing region.
The Prestigious is an elegant matcha offering a gourmet and warm note. It is aimed at great matcha lovers looking for a refined taste experience .
Authentic is a very smooth matcha that's perfect for beginners. The perfect choice for matcha latte lovers.
L'Enchanteur is a fresh and floral matcha . Rather fiery, it is aimed at lovers of more invigorating flavors.
Much like wine, whose flavor profile is heavily influenced by the "grape variety," meaning the variety of grapes grown to produce it, the taste of matcha depends on the variety of tea plants used. These specific varieties are called "cultivars."
To produce matcha, it is not uncommon for raw tea from different cultivars and plantations to be blended by a Tea Master to achieve a unique and consistent flavor profile over the course of the harvest. This is called a “blend.”
The interest of the blend is therefore to guarantee that consumers find a tea with identical taste qualities every year. They can therefore count on a reference of matcha that they liked. On the other hand, each cultivar having its own characteristic, the blend also allows to balance the different flavors (sweetness, umami, bitterness, sharpness, etc.) to obtain the best matcha. At Noka Matcha, Le Prestigieux and L'Authentique are blends selected and assembled by the best Tea Masters.
It's very simple!
If you need help, head over to our Matcha product pages , there are video tutorials to help you!
Umami, which means " savory " or " delicious " in Japanese, is the fifth flavor. It creates a sensation of fullness and a lingering aftertaste in the mouth that triggers salivation. It's a pleasant flavor that makes you want to repeat the experience. Some foods have an umami flavor, such as mushrooms, parmesan cheese, or tomatoes.
Store your matcha ideally at a temperature below 20° , ideally in the refrigerator, keeping the lid and the box tightly closed. It will thus retain all its nutritional and taste qualities for up to 3 to 4 months after opening.
Don't worry, this bag is completely food-safe. Its purpose is to prevent moisture, which can potentially cause lumps.
The Enchanter's producer places the sachet at the bottom of the can .
The producer of L'Authentique and Le Prestigieux places the sachet inside the matcha .
These last two matchas are organic and all of this is controlled and validated by Japanese and French certification bodies.
Our Ceremonial Grade matchas are harvested from the "first harvest," a guarantee of exceptional quality. Their exceptional umami flavor and lack of bitterness make them a popular choice, whether enjoyed neat or in a latte.
Our culinary grade Matcha has a more raw and rich aroma, which should be more present in the mouth, to enhance your recipes.
Our L'Enchanteur matcha meets organic standards , but cannot claim certification since the neighboring tea plots are not.
It is advisable to wet your whisk with hot water before use and then mix the matcha (with hot water at 70 degrees) using vigorous zigzag movements to obtain a smooth foam.
To maintain the quality and clarity of your glasses, it is recommended to wash them by hand with your usual dish soap. No abrasive sponges or dishwashers are recommended to preserve their transparency and engravings!
The whisk should be washed in hot water immediately after use (no dishwasher or soaking) and allowed to air dry.
If small spots of mold form, do not hesitate to boil it in a saucepan: it will come out as good as new:
Each set of glass straws comes with a specially designed brush for easy, thorough cleaning. No dishwasher, hand wash preferred.
Chasen, which are whisks used in the Japanese tea ceremony to whisk matcha, are traditionally made of bamboo. Bamboo is chosen for its flexibility, strength, and ability to create a fine, creamy lather when used to whisk matcha. Handmade chasen making is a traditional art in Japan, and artisans work meticulously to create high-quality whisks.
Yes, the protective cover that comes with our glass straws is made of cotton, ensuring maximum protection during transport. This cover also helps keep your straws clean and safe, making our products not only eco-friendly but also very practical for everyday use.
During the first few uses, it may lose a few rods but don't worry: this does not affect its effectiveness in any way because our whisk includes 120 rods .
Please note: chasens with 80 or 100 rods are less efficient and wear out more quickly!
Noka Matcha glass straws offer a sustainable and aesthetically pleasing alternative to plastic straws, which are harmful to the environment. Unlike metal straws, glass straws won't alter the taste of your drinks and are hypoallergenic. Plus, they're transparent, making them easy to check for cleanliness.
Any order placed BEFORE 1 p.m. is shipped the same day.
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Have you checked with your neighbors and no one has your package?
Contact us using the form provided or by email at contact@nokamatcha.com. We will investigate the matter with the carrier in question and find a solution.
We accept payments by credit card, PayPal and Shop Pay.
If the package could not be delivered or you were unable to collect it on time from the relay point, it will be returned to us.
Contact us using the form provided, or by emailing contact@nokamatcha.com. We will find a solution.
Our warehouse ships packages very quickly. If you wish to modify or cancel your order, please contact our customer service immediately.
Contact us using the form provided, or by emailing contact@nokamatcha.com. We will find a solution.
The choice of Colissimo (for France) or Mondial Relay (for Europe) relay point is made after payment , directly on the order confirmation page.
If you forgot to select it, our warehouse will automatically assign the relay point closest to your home after 24 hours.
You can obtain your invoice directly from the order confirmation email by clicking on the link provided for this purpose.
You can modify or cancel your subscription by clicking on this link .
If you have any questions regarding your subscription, please do not hesitate to contact our customer service at contact@nokamatcha.com . We will be happy to assist you.
You will receive the tracking link for your order in your order shipment confirmation email.
If you have not received an email confirmation after the usual shipping time has passed, please do not hesitate to write to our customer service at contact@nokamatcha.com .
With our current subscription system, orders are automatically delivered to a relay point .
If you'd like to receive your subscription at home, we'll need to do it manually. To do so, contact us using the form provided or by email at contact@nokamatcha.com , and we'll take care of it!
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